Project Success Manager - MN Based, Hybrid

Remote
Full Time
Mid Level
Insignia is seeking to hire a Project Success Manager to support our growing In-Store Display business. The PSM will facilitate end to end management of the development process and will play a critical role in ensuring successful projects for both Insignia and our CPG and Retail clients. The PSM role is perfect for a candidate with a passion for sales and customer service along with a passion for managing unique and complex projects.

Position responsibilities include:
Internal and external support through the display lifecycle including partnership with external vendors to bring design intents to life through fulfillment/execution

  • Manage the sales team/client expectations and production manufacturing team’s timing and quality of product being produced
  • Intake and interpret client need for new displays and provide recommendations for desired solutions while defining and outlining specific milestones for project completion
  • Partner with production manufacturers to develop a solution that meets the client needs, budget, and timeline
  • Manage day to day relations with vendors to ensure project deliverables achieved across multiple projects at varying stages of development
  • Provide feedback to the sales team throughout the process including status updates, facilitation of questions/answers, project scope revisions, and coordinate prototype approvals
  • Manage production cost inputs for projects and identify and understand most cost effective solutions
  • Use appropriate communication methods to facilitate accurate and timely responses internally and externally such as e-mail, Smartsheet, Asana or Teams
  • Ensure consistency of information provided to the sales team / client
  • Partner with execution team to ensure seamless transition of key project details
  • Support expanding capabilities by contributing to continual education for the sales team on new vendor production methods/capabilities
  • Position requires in-person meetings, vendor and store visits

Required qualifications/key competencies:

  • Exemplary attention to detail and ability to set timelines and meet deadlines
  • Capable of handling multiple projects in different stages simultaneously
  • Strong verbal and written communication skills
  • Customer service/client focused
  • Problem solving to quickly identify and resolve potential issues
  • Process oriented with ability to create a plan in an ambiguous environment
  • Self-starter with ability to flex and pivot with minimal disruption
  • Microsoft Office expertise (Excel, PowerPoint, Outlook, Word)
  • Ability to cultivate & source vendor partners including strong communication and facilitating meetings
  • Experience in the In-Store Marketing industry with print / design / display
  • Design mindset and ability to interpret creative concepts
  • Creativity and ability to bring solutions to challenges with minimal direction

Preferred qualifications:

  • Expertise in various substrates (Paper, Plastics, Metals, etc.)
  • Experience working in Smartsheet and/or Asana
  • PMP or CAPM certification
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